When should you contact SailPoint for assistance with your IdentityIQ implementation?

Contacting SailPoint for assistance with your IdentityIQ implementation is particularly relevant when managing over 500,000 identities. This threshold indicates a significant scale at which organizations often encounter complex challenges that may require specialized guidance.

As the number of identities increases, the intricacies of managing identity governance, compliance, and security protocols also rise. Organizations may start facing performance issues, integration challenges with various applications, or the need for advanced configuration and customization to meet regulatory requirements. Reaching this level of identity management complexity often necessitates expert support to optimize the implementation and ensure that the system can handle scalability and maintain efficiency.

While managing over 100,000 or 250,000 identities can certainly introduce challenges, it’s not until you reach the 500,000 mark that organizations typically need to engage with SailPoint directly for targeted assistance. Levels exceeding 1,000,000 identities suggest an even larger scope, but reaching out at 500,000 ensures that organizations can proactively manage complexities before they escalate.